Terms & conditions
The small differences
All my products are handmade, using processes that embrace chance and freedom in their making. This means no two products are the same and so your product will vary from the image on the website. If the product you receive is not as you’d expected and you don’t like it, then I will be more than happy to replace it in accordance with the timescales and terms below. If you have any specific preferences in regards to the appearance of the products you’re ordering (maybe the sizing or the colour), please get in touch when you place the order to let me know.
Returns
If you are not 100% satisfied with your product, I will happily issue you a refund or replacement. Please email me at info@ewancrallan.com within 3 days explaining your reasons for returning and post it back within two weeks of receiving. Please note that bespoke products are excluded and are non-returnable.
Unless your product is broken or faulty you will be responsible for paying the original cost of shipping and for returning your item to me safely. I am unable to issue refunds for items that are returned to me in anything less than like-new condition. I recommend you return the product in its original packaging or something equally secure. I am not responsible for returned goods being lost or damaged in transit, so I recommend that you return your items using a tracked service. Refunds will be issued only after your returns are received, and will be processed within 1 week. Replacements will be sent out within 1 week subject to stock.
Damaged or broken items
If your item arrives broken, please take a few photos of the item and the packaging within 3 days of receiving the order and send us an email at info@ewancrallan.com and I will get replacements arranged straight away.
Cancellations
Orders for standard stock products can be cancelled at any time before the goods have been dispatched by emailing me at info@ewancrallan.com. I am unable to cancel bespoke or made-to-order products once production has started due to the individual nature of each item.
Questions
Email me with any other questions info@ewancrallan.com